---
title: "Refunds and cancellation | CharityCompare"
description: "Refunds and cancellation for CharityCompare paid charity plans: cancel anytime, 14-day full-refund window, how refunds are processed via Stripe."
source: https://charitycompare.pages.dev/refunds
retrieved: 2026-08-22T21:57:06.746Z
license: "Charity data © Crown copyright, Open Government Licence v3.0"
---

Quick answer

Monthly plans: cancel anytime, access runs to the end of the paid period, no partial-month refunds. All plans: full refund if you cancel within 14 days of the plan starting. Annual plans: renewal reminder at least 14 days before renewal. Refunds go back to the original card via Stripe within 5–10 working days.

## How to cancel

Email [hello@charitycompare.org.uk](mailto:hello@charitycompare.org.uk?subject=Cancel%20plan) from
the address that manages the plan, or reply to any invoice. Cancellation takes effect at the end of the
current paid period — your paid features stay live until then. There are no cancellation fees and no
minimum term.

## Monthly plans

- Cancel anytime; the plan stays active until the end of the current billing month.
- No partial-month refunds after the 14-day window — the remainder of the month is the service period.
- **14-day full-refund window:** cancel within 14 days of the plan starting and we refund the first payment in full.

## Annual plans

- We email a renewal reminder at least 14 days before each annual renewal.
- Cancel before renewal and no further payment is taken.
- If you cancel an annual plan partway through, we refund the unused whole months pro-rata, minus one month as an administration allowance.

## When we end a plan

If we end a plan because a charity is removed from the UK charity register, enters insolvency,
or becomes subject to a statutory inquiry, we refund the unused period pro-rata. We may also refuse or
end a plan where supplied content breaches our [terms of use](https://charitycompare.pages.dev/terms) —
in that case refunds are at our discretion.

## How refunds arrive

Refunds are issued to the original payment method via Stripe and typically appear within 5–10 working
days. All prices exclude VAT; refunds include any VAT charged. Nothing here limits your statutory
rights, including under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

## Questions

Email [hello@charitycompare.org.uk](mailto:hello@charitycompare.org.uk) —
we answer within two working days. Complaints about how a refund was handled follow our
[complaints process](https://charitycompare.pages.dev/complaints).